I started off by researching some academic papers about the subject "Mobile Banking" to get a sense of this challenging project. Next, I sent out surveys to get some quantitative data on current users' opinions on Mobile Banking. Then, I conducted a couple of user interviews to understand some common concerns and issues that they are currently having with their banking apps. The answers give me some qualitative date in depths of the issues rather than just the quantitative data from the survey.
Some of my findings show that Mobile Banking cuts a lot cost, and it provides a convenient way in certain degree; however, because of some technical constrains, Mobile Banking's satisfaction varies among users. So there's definitely some pain points in this type of service.Paper 1
: Adaptive User Interface for a Personalized Mobile Banking App Paper 2
: Iteration and Challeges in Mobile Banking
collects a quantitative data of users' opinions on Mobile Banking from various of users. I found that certain user uses the mobile bank in certain ways, and there're definitely some features that user uses more frequently. So, we can use the findings to prioritize the hierarchy of the features.
We interviewed 5 users to get some in-depths answers of the survey questions. For example, a follow up question on "What do you usually do on your bank app?" - Why the chosen feature is important to you, and are you satisfied with what it's doing with your current bank app? By going over those questions, I would find the reasons that certain features are more popular than others, so I can keep that in mind and design the feature in a better way.